So I try to use my Yahoo mail account the other day and it asks for me to fill out one of those word verifications to verify I am not a Bot. Had this been a new account or perhaps created in the last year I could understand it asking for such verification. But I have been using this account on near daily basis for 5 years. You would think the designers would create a password system that would bypass such authorizations for long term user. I understand that such password systems can be gamed and that they are trying to prevent spam, which I can support. But when they interfere with user experience of someone using an account for years it gets a little silly. Worse yet when I emailed my complaint that they ought to make the system more intelligent the customer support person at Yahoo, or perhaps Bot I'll never know they didn't provide a name, they explained how to use the system and ignored my point that the system should be better designed.

Bad user experience, reenforced by bad customer service. Not the way to keep customers.